These are the terms and conditions (“Terms”) on which we supply products to you, whether these are products, services or digital content. These Terms apply to all users of the High Prosper Limited.
Order requests. Once you placed an order request through our Website, it will be sent to us so that we can confirm our acceptance. Our acceptance of your order request will take place when we email you to accept it and thank you for your order, at which point a contract will come into existence between you and us.
If we cannot accept your order request. If we are unable to accept your order request, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery date request you have specified.
We only sell to Hong Kong. Our Website is solely for the promotion and sale of our products in Hong Kong. At this point in time, we do not accept orders from or make delivery to locations outside Hong Kong
PRODUCTS
Images for reference only. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Although we have made reasonable efforts to be accurate, the product that we deliver to you may vary from the images on the Website.
When we will deliver the products. In the event that we accept your order request, we will provide you with an estimated time frame for delivery of the products to you.
We are not responsible for delays outside our control. In the event that our supply of products is delayed by an event outside our control (for example, when a tropical cyclone signal no. 8 or above or a black rainstorm warning signal is issued) then we will contact you as soon as practicable to let you know and we will take steps to minimise the effect of the delay.
Reasons we may suspend or delay the supply of products to you. We may have to suspend or delay the supply of a product to you if:-
(a) you fail to make payment to us for a product;
(b) if we suspect any order or transaction to be fraudulent or suspicious;
Refund or Exchange Policy
1. The customer is request to examine the goods immediately upon delivery for any defects and/or damage.
2. Request for goods return or exchange will be accepted within 14 days of delivery with original packing (label , tag, certificate, warranty letter, user guide, free guide, all accessories). Customers are required to email us, providing the details including the product name, reason for return or exchange, and related pictures (if any).
3. A confirmation email/message will be sent to you upon request submission.
4. Request for goods refund or exchange over 14 days after delivery could not be arranged.
5. Refund and exchange could not be arranged for goods used, modified, installed, damaged by improper use/installation unless the goods has quality problem.
6. If the request for return or exchange is accepted, customers need to bring the goods in original packaging and ensure the product (s) in good and original condition, for further checking by our staff and process.
7. Packing, accessories, user guide and blank warranty card should be returned together with the product in good condition
8. The refund will be arranged and will be completed in about 4 to 6 weeks . Return to the credit card account used by the customer for ordering.
** Please note that only one application can be submitted for each order **